How can we help?

What is free, and what do I pay for?

An account is free. You can design and preview a card free. The preview is private.

To share a card for signing, the organizer buys a card. A standard card costs $9. Contributors never pay.

What does a $9 card include?

• Up to 100 messages.
• 100 MiB of photo uploads. Every attempt counts: stored copies, replacements and uploads that are not posted. GIF links do not use photo storage.
• 200 email attempts for invitations, edit links, reminders and delivery. 10 of these are kept for delivery.
• 365 days online from the day you create the card.

The purchase is for one card. It is not a subscription. See Pricing for the full terms.

How do I buy another card?

Each shared card needs its own purchase. Go to Make a card. If you have an unused credit for the card type you choose, the new card uses it. If you do not, the page asks you to buy one before it creates the signing link.

Unused card credits do not expire.

Can I get a larger card or upgrade a card?

Not now. Only the $9 standard card is for sale. Larger cards, video and upgrades for an existing card are not available to buy.

If you need more than the standard limits, contact support before you start to collect messages.

Do contributors need an account?

Contributors open the signing link to add text or a photo without an account or password. They do not pay.

Can contributors add a video?

Not now. Video messages are not available on OneGreeting cards. Contributors can add text, a photo or a GIF.

We will update this page if video becomes available.

How do I share a card?

After you pay, the card has a signing link. Copy it and send it by chat, email or your team tools. You can also send email invitations from the card. Invitations use the card's email attempts.

Anyone with the signing link can open and sign the card. Send it only to people you want to sign.

Why was my photo refused?

Photos can be JPEG, PNG, WebP or GIF. Other file types are refused.

HEIC and HEIF photos are refused. Convert the photo to JPEG first.

Large photos are made smaller before upload. A photo that is too large to process is refused. Every upload attempt counts toward the card's photo allowance.

How do I change a message or a card?

Contributors: after you post, keep the private edit link that shows on screen. It is the only way to change or remove your message without an account. If you give an email address, we also try to email you a copy. Do not share your edit link.

Organizers: sign in and open the card from Cards you organise. You can change the title, recipient, delivery time and look. You can hide a message. A hidden message is not deleted, and you can show it again.

How does email sign-in work?

Organizers sign in with Google or with an email link. On the Sign in page, enter your email address. We send you a sign-in link. There is no password.

The link expires and works only once. If it does not arrive, look in your spam folder, then ask for a new link. If you open it on a different device, you may need to enter your email address again.

Contributors do not sign in.

When is the card delivered?

You can set a delivery time on the card, or deliver it now. We check for scheduled cards every 15 minutes. Delivery can take longer if a service is delayed.

The delivery time must be before the card's online period ends. Arrival also depends on the recipient's email provider. If the card does not arrive, ask the recipient to look in their spam folder.

How do I print or save a PDF?

Open the card and select Print / PDF. In your browser's print window, set the destination to Save as PDF, then save. To print on paper, choose your printer instead. This is free.

How long does a card stay online?

A $9 card stays online for 365 days from the day you create it. Save a PDF before that date.

After that date, the signing link closes and the card and its media are removed. Your saved PDF stays yours. Cards bought under an earlier offer keep their original terms.

How do I contact support or report a problem?

Email jfluence@codesence.io. The Contact support page tells you what to include.

To report harmful content on a card, see Report harmful content.